1. Subscription cancellation

1.1 Cancellation procedure

You can cancel your subscription at any time directly from your control panel, under the Billing section. Cancellation is self-service and does not require any action from our team.

1.2 Effect of cancellation

Cancellation takes effect at the end of the current billing period (monthly or annual)
You retain access to all your services until the end of the paid period
No prorated refund is granted for the current period

1.3 Grace period

After the end of the billing period, a 7-day grace period is granted:

During this period, you can reactivate your subscription without data loss
Your site displays a maintenance page during the grace period
Upon expiration of the grace period, permanent deactivation begins

2. Non-refundable services

The following services are non-refundable under any circumstances:

Domain registration and renewal: domain fees are paid to registrars and are not recoverable
AI tokens consumed: usage-based artificial intelligence consumption (input and output tokens) is non-refundable
Setup or migration fees: completed migration services are non-refundable

3. Annual subscriptions

Annual subscriptions are billed as a single payment for 12 months:

No prorated refund is granted in case of early cancellation
Cancellation takes effect at the end of the paid annual period
The free domain included with annual plans remains active until the end of the first registration year

4. Monthly subscriptions

Monthly subscriptions are billed each month:

Cancellation takes effect at the end of the current month
No prorated refund is granted for the current month

5. Exceptional refunds

BorealHost.ai may, at its sole discretion, grant exceptional refunds in the following situations:

Extended service outages exceeding the thresholds set in our Service Level Agreement (SLA)
Confirmed billing errors
Accidental double billing
Major technical issues rendering the service unusable and unresolved within a reasonable timeframe

5.1 Exceptional refund request

To submit an exceptional refund request:

Send an email to [email protected] within 30 days of the incident
Include details of the incident (dates, description of the issue, impact)
Our team will review your request and respond within 15 business days

6. Deactivation and data

After the deactivation of your account:

A final backup of your data is retained for 30 days
You may request a copy of your data during this period by contacting support
After 30 days, all data is permanently and irreversibly deleted
Billing data is retained for 7 years in accordance with legal obligations

7. Payment disputes

If you dispute a payment with your financial institution (chargeback):

Your account will be immediately suspended pending resolution of the dispute
We encourage you to contact us first to resolve any billing issues directly
Abusive or repeated disputes may result in account termination

8. Contact

For any questions regarding refunds or billing:

Support: [email protected]
Billing: [email protected]

Refund Policy