Terms of Use

Last updated: July 30, 2026

These terms of use (hereinafter the "Terms") constitute a legally binding contract between you (hereinafter the "Client" or "you") and BorealHost.ai, a company established in Quebec, Canada (hereinafter "BorealHost", "we" or "our"). They govern your access to and use of all services offered by BorealHost, including web hosting, artificial intelligence modules, the AI model marketplace and related services accessible via the site borealhost.ai and its subdomains.

1. Acceptance of terms

By creating an account, accessing our services or using them in any way, you acknowledge that you have read, understood and agreed to be bound by these Terms in their entirety. If you do not accept these Terms, you must not use our services.

1.1 Legal capacity

In accordance with the Civil Code of Quebec (art. 153 and following C.C.Q.), you must be at least eighteen (18) years of age and have full legal capacity to enter into this contract. If you are acting on behalf of a legal entity, you represent and warrant that you have the necessary authority to bind that entity to these Terms.

1.2 Documents incorporated by reference

The following documents form an integral part of these Terms and are incorporated by reference:

• The Acceptable Use Policy (AUP), which defines permitted and prohibited uses of our services;
• The Service Level Agreement (SLA), which specifies our commitments regarding availability and performance;
• The Privacy Policy, which describes the collection, use and protection of your personal data;
• The AI Terms of Use, which govern access to artificial intelligence modules and agents;
• The Refund Policy, which sets out the conditions for obtaining a refund;
• The Data Processing Agreement (DPA), which governs the processing of personal data and lists the subprocessors;
• The Copyright Policy, which describes the notice and takedown procedure.

In the event of a conflict between these Terms and any of the incorporated documents, the provisions of the more specific document shall prevail to the extent of the conflict.

2. Description of services

BorealHost offers a full range of web hosting services and integrated artificial intelligence solutions. Services are provided from infrastructure located in Canada.

2.1 Hosting services

• Entry-level shared hosting — Economical shared environment with pooled resources, ideal for low-traffic sites (Eco, Essential, Business tiers);
• Premium shared hosting — Shared environment with reduced overallocation ratio, suited for sites requiring better performance (Solo, Pro, Agency tiers);
• Managed WordPress hosting — Dedicated container optimized for WordPress with full management of updates, security and performance (Solo, Business, Agency tiers);
• VPS infonuagique (Cloud VPS) — Serveur privé virtuel à ressources partagées avec capacité d'éclatement ; les cœurs de processeur sont partagés entre clients et l'usage soutenu est soumis à notre politique d'utilisation équitable (1 à 16 Go de RAM) ;
• VPS dédié (Dedicated VPS) — Serveur privé virtuel dont les cœurs de processeur sont attribués sans surallocation de notre part ; l'usage soutenu à pleine charge demeure soumis à notre politique d'utilisation équitable, pour les charges de travail exigeantes (2 à 16 Go de RAM).

2.2 Artificial intelligence modules

Depending on the subscribed plan, the Client may access the following integrated AI modules:

• AI Chatbot — Conversational agent embeddable on your website for customer service;
• SEO Optimization — Automated analysis and recommendations for search engine optimization;
• Automatic Translation — AI-powered content translation;
• Content Generation — AI-assisted creation of texts, descriptions and articles.

2.3 AI Agents

BorealHost provides specialized AI agents capable of executing complex tasks autonomously:

• Domain Advisor (domain_advisor) — Domain name search and recommendation, availability verification and DNS configuration;
• WordPress Developer (wp_developer) — WordPress site development, customization and troubleshooting;
• Site Assistant (site_assistant) — Daily management, maintenance and optimization of your hosting;
• Claude Code — Command-line programming agent for advanced development;
• Codex — Autonomous development agent for code generation and review.

The availability of AI agents varies depending on the subscribed plan. Shared hosting plans do not include access to agents. Managed WordPress plans include the wp_developer and site_assistant agents. VPS plans (Cloud and Dedicated) include access to all five agents.

2.4 AI Model Marketplace

The AI model marketplace (AI Marketplace) allows the Client to discover, compare and use a variety of artificial intelligence models from different providers (OpenAI, Anthropic, Google Gemini, DeepSeek, among others). Model usage is billed on a consumption basis according to the tokens used.

2.5 Domain Name Registration

BorealHost offers a domain name registration and management service through accredited registrars. Domain registration is subject to the policies of the relevant registrar as well as the rules of ICANN and the Canadian Internet Registration Authority (CIRA), where applicable. A free domain name is included with annual plans whose total cost equals or exceeds $100 per year.

2.6 Third-party infrastructure

BorealHost exploite sa plateforme au moyen d'infrastructures (centres de données, serveurs physiques et virtuels, réseau, stockage, protection contre les attaques par déni de service) fournies par des fournisseurs tiers, dont les installations utilisées pour l'hébergement des charges de production sont situées au Canada. BorealHost demeure le seul cocontractant du Client et assume envers lui les obligations prévues aux présentes Conditions. Le Client n'acquiert toutefois aucun droit direct à l'encontre de ces fournisseurs et ne peut invoquer contre BorealHost un manquement de ceux-ci autrement que dans les limites prévues aux présentes.

2.6.1 Compliance with provider policies

L'utilisation des services par le Client doit demeurer conforme aux politiques d'utilisation acceptable des fournisseurs d'infrastructure de BorealHost. Ces politiques sont reflétées dans notre propre Politique d'utilisation acceptable. Lorsqu'un fournisseur modifie ses politiques ou impose une restriction nouvelle, BorealHost peut répercuter cette restriction sur les services du Client après un préavis raisonnable, ou sans préavis lorsque le fournisseur l'impose avec effet immédiat ou lorsque le maintien du service exposerait BorealHost à une suspension.

2.6.2 Maintenance, migration and replacement

BorealHost peut migrer les services du Client vers une autre infrastructure, un autre centre de données ou un autre fournisseur, notamment lorsqu'un fournisseur cesse d'offrir un service, met fin à l'exploitation d'une installation ou modifie substantiellement ses conditions. BorealHost s'engage à donner au Client un préavis d'au moins quinze (15) jours pour une migration planifiée, ou le préavis le plus long raisonnablement possible lorsque le délai imposé par le fournisseur ne le permet pas. Le Client reconnaît qu'une fenêtre de maintenance imposée par un fournisseur peut survenir en dehors des heures ouvrables nord-américaines.

2.6.3 Upstream fair use

Les fournisseurs d'infrastructure appliquent leurs propres politiques d'utilisation équitable et peuvent, à leur discrétion, limiter la capacité processeur, la bande passante ou le débit d'un serveur dont l'usage soutenu affecte la plateforme partagée. BorealHost conçoit ses offres de manière à éviter de telles limitations et interviendra auprès du fournisseur le cas échéant, mais ne peut les prévenir ni les faire lever unilatéralement. Une limitation de cette nature n'ouvre pas droit à un crédit de service.

3. User account

3.1 Account creation

To access our services, you must create an account by providing accurate, complete and up-to-date information. You agree to keep this information up to date throughout the duration of your use of the services. Providing false, inaccurate or misleading information constitutes a breach of these Terms and may result in the suspension or termination of your account.

3.2 Account uniqueness

Each natural or legal person may only hold one account. Creating multiple accounts for the purpose of circumventing service limitations, abusing promotional offers or for any other fraudulent reason is strictly prohibited.

3.3 Account security

You are entirely responsible for the confidentiality of your login credentials and for all activity conducted under your account. You must notify us immediately of any unauthorized use of your account or any other security breach. BorealHost shall not be held liable for any loss or damage arising from the failure to protect your credentials.

3.4 Two-factor authentication

BorealHost offers two-factor authentication (2FA) via time-based one-time password (TOTP) and backup codes. We strongly recommend enabling this feature to strengthen the security of your account. BorealHost reserves the right to make two-factor authentication mandatory for certain types of accounts or service levels.

3.5 Verification, sanctions and export controls

BorealHost et ses fournisseurs d'infrastructure sont assujettis aux régimes de sanctions économiques et de contrôle des exportations applicables, notamment ceux du Canada, de l'Union européenne et des États-Unis. Le Client déclare et garantit, en son nom et au nom de ses bénéficiaires effectifs, de ses sociétés affiliées et de ses propres utilisateurs finaux :

• That it is not established, incorporated or resident in a country or territory subject to a comprehensive embargo, nor controlled by a person who is;
• That it does not appear on any list of designated persons or entities maintained by a competent authority;
• That it will not use the services for military purposes, nor for the design or manufacture of weapons of mass destruction;
• That it will not re-export or make the services available, directly or indirectly, for the benefit of any person or destination subject to such restrictions.

BorealHost peut exiger en tout temps des pièces justificatives d'identité, de résidence ou de propriété effective. Elle peut refuser une commande, suspendre les services sans préavis ou résilier le compte lorsqu'elle a des motifs raisonnables de croire que la présente section n'est pas respectée, ou lorsqu'un fournisseur d'infrastructure l'exige. Une suspension ou une résiliation prononcée à ce titre ne donne droit à aucun remboursement ni crédit de service.

4. Billing and payment

4.1 Plans and pricing

Plans, pricing and included features are described on our pricing page and may be modified in accordance with section 12 of these Terms. Displayed prices are in Canadian dollars (CAD) and do not include applicable taxes, unless otherwise indicated.

4.2 Automatic renewal

Subscriptions are automatically renewed at the end of each billing period (monthly or annual), at the then-current rate, unless previously cancelled by the Client in accordance with section 5. By subscribing to a plan, you authorize BorealHost to automatically charge the applicable fees to your registered payment method at each renewal.

4.3 Payment processor

Payments are processed by Stripe, Inc., a third-party payment processor. By using our services, you also agree to Stripe's terms of use. BorealHost does not directly store your credit card information. All transactions are secured by the TLS protocol and compliant with the PCI DSS standard.

4.4 Currency and taxes

All transactions are conducted in Canadian dollars (CAD). The following taxes are applicable in accordance with Canadian and Quebec tax legislation:

• Goods and Services Tax (GST): 5%, collected by the federal government of Canada;
• Quebec Sales Tax (QST): 9.975%, collected by Revenu Québec.

Taxes are calculated and added to the subscription amount at the time of billing. The applicable rate is the one in effect at the time of billing.

4.5 Usage-based billing for AI

The use of AI modules and agents, as well as the AI model marketplace, is billed on a consumption basis according to the number of tokens used. Per-token rates vary by model and provider used and are displayed in the AI model marketplace. Consumption is measured in real time and charges are added to your invoice at the end of each billing period.

4.6 Thresholds and spending limits

BorealHost may apply consumption thresholds and spending limits for AI consumption billing. The Client may configure their own spending limits via the dashboard. When a threshold is reached, the Client is notified. BorealHost reserves the right to suspend access to AI services in the event of exceeding established limits or payment default.

4.7 Price adjustments

Les tarifs des plans peuvent être ajustés à l'occasion. Tout ajustement prend effet au renouvellement suivant de la période de facturation du Client et fait l'objet d'un préavis d'au moins trente (30) jours. Le Client qui refuse un ajustement peut annuler son abonnement avant sa prise d'effet, conformément à la section 5.

Par exception, lorsqu'un fournisseur d'infrastructure, un fournisseur de modèles d'IA, un registraire ou une autorité publique impose à BorealHost une hausse de coûts, une redevance, une surcharge ou une taxe nouvelle en cours de période, BorealHost peut répercuter cette hausse sur les frais du Client avec un préavis de trente (30) jours, y compris à l'intérieur d'une période annuelle déjà facturée. La répercussion est limitée au montant réellement imposé à BorealHost et ne comporte aucune majoration. Le Client qui refuse une telle répercussion peut résilier le service touché à la date de prise d'effet et obtenir le remboursement au prorata de la portion prépayée non utilisée, par dérogation à la section 5.2 et à la Politique de remboursement.

Les frais liés à un dépassement mesuré (bande passante, trafic de données, stockage de sauvegarde, consommation IA) sont facturés au tarif publié au moment du dépassement et ne constituent pas un ajustement tarifaire au sens de la présente section.

5. Cancellation

5.1 Cancellation by the Client

The Client may cancel their subscription at any time via the management dashboard, in the "Billing" section. Cancellation is a self-service process that does not require any technical support intervention.

5.2 Effective date

Cancellation takes effect at the end of the current billing period. The Client retains access to their services until that date. No prorated refund is granted for the remaining period, except in cases provided for in our Refund Policy.

5.3 Grace period and decommissioning

Upon expiry of the billing period following cancellation, a grace period of seven (7) calendar days is granted. During this period, services are suspended but data is preserved. The Client may reactivate their subscription via the dashboard during this period. Upon expiry of the grace period, services are permanently decommissioned, including the deletion of files, databases and configurations. A final backup is retained for thirty (30) days.

5.4 Refund policy

Refund conditions are detailed in our Refund Policy, accessible from the "Legal Documents" section of our website. The Client is invited to consult it before proceeding with a cancellation.

5.5 Backups and data retention by the Client

BorealHost effectue des sauvegardes automatiques de l'environnement du Client et met à sa disposition des outils de sauvegarde et d'instantané. Ces sauvegardes constituent une mesure de rétablissement offerte selon la disponibilité et ne remplacent pas les copies indépendantes du Client. Malgré nos vérifications, BorealHost ne garantit pas qu'une sauvegarde donnée sera complète, exempte de corruption ou restaurable, ni qu'un point de restauration précis pourra être atteint.

Le Client demeure responsable de conserver, hors de l'infrastructure de BorealHost, ses propres copies de tout contenu dont la perte lui causerait un préjudice. Sous réserve de l'article 1474 du Code civil du Québec, la responsabilité de BorealHost à l'égard d'une perte de données est limitée conformément à la section 8.

Le Client est invité à exporter ses données avant toute annulation. Les délais de conservation applicables après la fin du service sont précisés aux sections 5.3 et 10.3.

6. Acceptable use

The use of all BorealHost services is subject to compliance with our Acceptable Use Policy (AUP). The Client agrees to use the services in compliance with all applicable laws and regulations, as well as the provisions of the AUP.

6.1 General prohibitions

Without limiting the scope of the AUP, the Client shall notably refrain from:

• Using the services for any illegal, fraudulent activity or one that infringes on the rights of others;
• Distributing malware, spam or phishing content;
• Attempting to compromise the security, integrity or availability of the infrastructure;
• Using resources excessively to the detriment of other users (in shared hosting);
• Hosting content that violates the intellectual property rights of third parties.

6.2 Consequences of violations

BorealHost reserves the right, at its sole discretion, to immediately suspend or terminate the Client's services in the event of a violation of the AUP or these Terms, with or without notice depending on the severity of the violation. Suspension or termination for violation does not entitle the Client to any refund.

7. Intellectual property

7.1 Client Content

The Client retains all intellectual property rights to the content they create, upload or publish through BorealHost's services, including but not limited to text, images, files, databases and source code developed by the Client. BorealHost acquires no ownership rights to the Client's content by virtue of providing the services.

The Client grants BorealHost a limited, non-exclusive and revocable license to host, store, transmit and display their content solely to the extent necessary for the provision of the services.

7.2 BorealHost Property

BorealHost holds all intellectual property rights relating to the platform, software, source code, interfaces, trademarks, logos, documentation and any other element constituting the services, excluding the Client's content. Nothing in these Terms constitutes a transfer or assignment of these rights to the Client.

7.3 AI-generated content

Ownership and rights of use of content generated by AI modules and agents are governed by the AI Terms of Use. Generally, the Client holds the rights of use on content generated by AI from their instructions, subject to limitations arising from the rights of third-party AI model providers and applicable copyright legislation.

8. Limitation of liability

8.1 Liability cap

Dans la mesure maximale permise par la loi, la responsabilité totale et cumulative de BorealHost envers le Client, quelle qu'en soit la cause et quel que soit le fondement juridique invoqué (contractuel, extracontractuel ou autre), est limitée au montant total des frais effectivement payés par le Client à BorealHost pour le service touché au cours des douze (12) mois précédant l'événement donnant lieu à la réclamation, à l'exclusion des taxes, des frais de noms de domaine et des sommes versées à des tiers pour le compte du Client.

8.2 Exclusion of damages

In no event shall BorealHost be liable for any indirect, incidental, consequential, special, exemplary or punitive damages whatsoever, including but not limited to loss of profits, loss of revenue, loss of data, loss of goodwill, business interruption or the cost of acquiring replacement services, even if BorealHost has been advised of the possibility of such damages.

8.3 Quebec civil law

The limitations and exclusions of liability set forth herein are valid and enforceable under the civil law of Quebec, subject to article 1474 of the Civil Code of Quebec, which prohibits the exclusion or limitation of liability in cases of intentional fault or gross negligence. Nothing in these Terms shall be construed as excluding or limiting BorealHost's liability for bodily injury or for intentional or gross fault.

8.4 Force majeure

BorealHost shall not be held liable for any delay or failure in the performance of its obligations resulting from a force majeure event within the meaning of article 1470 of the Civil Code of Quebec, including but not limited to natural disasters, network or power outages, acts of war or terrorism, large-scale cyberattacks, pandemics, governmental or regulatory decisions, or any other unforeseeable, irresistible event beyond BorealHost's control. BorealHost commits to making reasonable efforts to mitigate the effects of any force majeure event and to resume the performance of its obligations as soon as possible.

8.5 Exclusive remedy for availability

Les crédits de service prévus à l'Entente de niveau de service constituent le recours unique et exclusif du Client à l'égard de toute indisponibilité, interruption ou dégradation de performance des services, ainsi que l'entière responsabilité de BorealHost à cet égard.

8.6 Deadline for notifying an incident or claim

Le Client doit signaler à BorealHost, par écrit et sans délai, tout incident, défaillance ou événement susceptible de donner lieu à une réclamation, et au plus tard dans les sept (7) jours suivant le moment où il en a pris connaissance ou aurait raisonnablement dû en prendre connaissance. Ce délai permet à BorealHost de préserver ses propres recours auprès de ses fournisseurs d'infrastructure, lesquels imposent des délais de notification très courts.

Le défaut de signaler un incident dans ce délai ne fait pas perdre au Client ses droits, mais la responsabilité de BorealHost est réduite dans la mesure du préjudice que ce retard lui a causé, notamment lorsqu'il l'a empêchée d'exercer un recours en amont ou de constituer la preuve de l'incident. Toute réclamation doit par ailleurs être présentée dans les douze (12) mois suivant l'événement qui lui donne naissance.

9. Indemnification

The Client agrees to indemnify, defend and hold harmless BorealHost, its officers, directors, employees, agents and sub-contractors from any claim, demand, lawsuit, loss, liability, damage, cost and expense (including reasonable attorney's fees) arising from or related to:

• The use of services by the Client or any person accessing their account;
• Content created, uploaded, published or transmitted by the Client through the services;
• The Client's violation of these Terms, the AUP or any document incorporated by reference;
• The Client's violation of any law, regulation or third-party right;
• Any third-party claim alleging that the Client's content infringes on their intellectual property rights or any other right.

This indemnification obligation survives the termination or expiry of these Terms.

10. Termination

10.1 Termination by the Client

The Client may terminate their subscription at any time via the management dashboard. Termination takes effect in accordance with the provisions of section 5 of these Terms.

10.2 Termination by BorealHost

BorealHost reserves the right to suspend or terminate the Client's services in the following circumstances:

• Violation of the Acceptable Use Policy — Immediate suspension, with possible permanent termination depending on the severity and recurrence of the violation;
• Payment default — If the Client fails to pay amounts due within thirty (30) days of the due date, after at least one reminder notice has been sent;
• Illegal activity — Immediate suspension without notice when services are used for illegal activities or when BorealHost is credibly informed of such use;
• Court order — In accordance with any order, injunction or decision issued by a competent court or regulatory authority;
• Sanctions and export controls — Immediate suspension or termination where section 3.5 is not complied with or where an infrastructure provider so requires;
• Discontinuation of a service — Where a service is discontinued, or where an infrastructure provider ceases to offer a necessary component and no reasonable replacement is available, on at least thirty (30) days' notice.

10.2.1 Termination for discontinuation of a service

Lorsque BorealHost résilie un service en vertu du motif de cessation prévu ci-dessus, sans qu'aucun manquement ne soit imputable au Client, elle s'engage à : (i) donner un préavis d'au moins trente (30) jours, ou le préavis le plus long raisonnablement possible lorsqu'un fournisseur impose un délai plus court ; (ii) proposer au Client, dans la mesure du possible, la migration vers une offre équivalente ; (iii) rembourser au prorata la portion prépayée et non utilisée du service touché ; et (iv) maintenir l'accès du Client à ses données pendant toute la durée du préavis afin de lui permettre de les exporter.

10.3 Effects of termination

Upon termination, regardless of the reason, the Client loses access to their services and data. BorealHost retains a final backup for thirty (30) days following termination, after which all data is permanently deleted. Payment obligations for services used prior to termination remain due.

11. Governing law and dispute resolution

11.1 Governing law

These Terms are governed by and construed in accordance with the laws of the Province of Quebec and the federal laws of Canada applicable therein, without regard to conflict of laws principles.

11.2 Jurisdiction

Any dispute arising from or relating to these Terms shall be submitted to the exclusive jurisdiction of the courts of the judicial district of Montreal, Province of Quebec, Canada. The parties irrevocably waive any objection based on forum non conveniens.

11.3 Amicable settlement

Before initiating any legal proceedings, the parties agree to attempt to resolve their dispute in good faith through direct negotiation for a minimum period of thirty (30) days following written notification of the dispute by the complaining party.

12. Modifications to terms

BorealHost reserves the right to modify these Terms at any time. In the event of a substantial modification, BorealHost commits to notifying the Client at least thirty (30) days before the changes take effect, by one or more of the following means:

• Notification by email to the address associated with the Client's account;
• Notice displayed in the management dashboard;
• Publication on the BorealHost website with the update date indicated.

Continued use of the services after the changes take effect constitutes acceptance of the modified Terms. If the Client does not accept the changes, they must stop using the services and cancel their subscription before the effective date of the changes.

13. Severability and entirety

13.1 Severability

If any provision of these Terms is found to be invalid, illegal or unenforceable by a court of competent jurisdiction, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, or, if such modification is not possible, shall be deemed severed from the Terms. The invalidity or unenforceability of any provision shall in no way affect the validity and enforceability of the other provisions, which shall remain in full force and effect.

13.2 Entire agreement

These Terms, together with the documents incorporated by reference in section 1.2, constitute the entire agreement between the Client and BorealHost with respect to the subject matter hereof and supersede all prior or contemporaneous agreements, communications and proposals, whether oral or written, between the parties on this subject.

13.3 Waiver

The failure of BorealHost to exercise or delay in exercising any right or remedy provided under these Terms shall not constitute a waiver of that right or remedy. Any waiver must be made in writing to be valid.

13.4 Assignment

The Client may not assign or transfer these Terms or the rights and obligations arising therefrom without the prior written consent of BorealHost. BorealHost may assign these Terms in the context of a merger, acquisition, reorganization or the sale of all or substantially all of its assets, subject to reasonable notice to the Client.